Get in touch
Real humans read every message. Email us and we'll respond within one business day.
Email support
support@cocos-story.aiReplies typically arrive within one business day, Monday through Friday. Weekend messages are answered Monday morning.
What you can write to us about
Subscriptions and billing
Plan changes, refunds, invoices, or questions about a charge. Most billing settings are also self-serve from your account page.
Account help
Sign-in trouble, family-tree imports, voice-mode issues, or anything else that is not working the way you expect.
Privacy, security, or abuse
Concerns about how your data is handled, suspected unauthorized access, or content that should not be on the platform.
For policy questions, see our Privacy Policy and Terms of Service.